Think about how digital interactions have evolved. First, we had the web revolution of the 90s, making information accessible with a click. Then came mobile applications, bringing services to our fingertips with real-time updates, notifications, and personalized experiences. But both, in many ways, remain static. You still navigate through pages, search for information manually, and rely on predefined user journeys. Now, imagine an entirely new way of interacting with technology—where AI understands your needs instantly and responds with precision. Instead of searching through menus or filters, you ask, and AI delivers. This isn’t a distant dream anymore! It’s happening now with Generative AI (GenAI). This shift is as monumental as the web and mobile revolutions combined, and businesses that embrace it will gain a significant competitive edge. The New AI-Powered User Experience Picture this: You open your bank’s app and simply ask, “What were my biggest expenses last month?” Instead of scrolling through transactions, AI presents an insightful visual breakdown with an audio summary. Or, while shopping for office furniture, you upload a photo of your workspace, and AI suggests the perfect desks and chairs based on your style, dimensions, and budget. These are not hypothetical scenarios. Companies integrating AI into their customer interactions are...
